# Contact Enrichment

### Overview

When you submit a contact enrichment request in Shipper CRM, it goes to a team of humans that source and validate the phone number and / or email for the contact. 

This process typically takes 1-3 business days, and is easily trackable from the `Requests for Contact Enrichment` tab in the Requests tracking page.

### Tracking your contact enrichment request

1. Hover over the left sidebar in Shipper CRM to expand it and then click on the `Requests` option in the expanded sidebar. This will take you to the Requests Page.
2. Once you're on the Requests Page, click on the `Requests for Contact Enrichment` tab above the table.
3. The table data will update to show all the contact enrichment requests that you have submitted and the status for each request.
4. For any completed enrichment requests, you can click on the result and it will take you to the CRM where you can view the emails and phones that were found and [manage the relationship](/relationship-manager/overview.md) further.

<figure><img src="/files/O4wYs2cIy15BBVNNixrP" alt=""><figcaption><p>Pending and completed requests for contact enrichment will appear here</p></figcaption></figure>


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