# Enrichment Credits ### Overview Enrichment credits are credits that can be used to enrich a saved contact. Enriching a contact means adding human validated phones and / or emails to it. Each enrichment credit can be used to enrich 1 contact. For examples, if you have 200 enrichment credits, you can enrich 200 contacts with human validated phones/emails. ### Included Monthly Credits The number of enrichment credits you have is determined by the plan you chose as well as the commitment duration you paid for. **Free Plans** All free plans come with 5 enrichment credits. If you are on the free plan, this means that you can request enrichment for up to 5 contacts. **Pro Plans** Pro Plans come with significantly more enrichment credits, and the exact amount is decided by the number of seats you bought, as well as the commitment duration. * **3 month commitment**: This plan includes 200 enrichment credits per seat * **12 month commitment**: This plan includes 900 enrichment credits per seat For all Pro Plans, enrichment credits are put together into a shared pool for the organization. This means that if you buy more seats, your whole organization can use more enrichment credits. {% hint style="info" %} **Example**: If an organization buys 2 seats for a 3 month commitment, they have 400 total enrichment credits (2 seats x 200 credits / seat). All 400 credits are put together in a shared pool, and 1 user can use all 400 of these credits if they'd like. {% endhint %} ### Buying additional credits If you're on a paid plan and you use up all your enrichment credits, you can buy more on demand. This can be done from Settings or from the CRM. The process from both places is the same: 1. Click on the green button that displays how many enrichment credits you have. 2. This will open up a popup that will allow you to select how many credits you want and pay. #### Credit Expiration Credits included in your plan will expire at the end of the commitment duration. For example, if you purchase a 3 month commitment, and unused enrichment credits from the 200 that were included will expire at the end of the 3 months. Any one-off credits that were purchased, will expire 12 months after purchase date. ### Tracking your credits & transactions #### Tracking your credits You can always check how many credits you have left from within the settings page. Simply go to settings and click on the 'Credits' tab. In the top right corner of the table, you'll see a label that says how many credits you have left. You can also track this from the CRM by going to the CRM and viewing the label at the top that shows the number of remaining credits.

Track what you're spending your enrichment credits on

#### Tracking your credit transactions You can also track what specifically you have spent your enrichment credits on. Go to Settings and click on the 'Credits' tab. You'll see a table that displays row by row what your enrichment credits have been spent on. You'll be able to see the date that each credit was used, the shipper name it was used on, the contact, their title, and the user within your organization that the credit was used by. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.shippercrm.com/settings/organization/enrichment-credits.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.